Please Note: SketchThemes office is located in India and Live Support/Tickets will be handled in the GMT +5:30 timezone; from 10:30am to 7:00pm. On week days, we respond within 12-18 hours to support tickets. In case if it is taking time, please be patient for sure we are constantly trying to come up with a solution to your support request. Your patience will be highly appreciated. We also take occasional leaves at public holidays and other such events during which support will be slower than usual.